Indianapolis, IN, USA
RESUME
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Professional ​
Summary
I am driven to deliver results through the use of key analysis, organizational, communication, and documentation skills. It is my passion to leverage business analyst, product owner/manager, project manager, and leadership experience with a team-player attitude to add value.
Credentials
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International Institute of Business Analysis (IIBA) Entry Certificate in Business Analysis (ECBA)
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University of Texas (UT) Center for Professional Education (CPE) Business Analysis (BA) Certificate
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HIM Hospital Coding Certification
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Identity Certification
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Up Next: IIBA CCBA.
​Experience​
Business Analyst
May 2021 - present
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Executing business analysis and providing quality assurance for our clients' product recall websites. Projects are multi-million and billion dollar efforts; international; and multilingual.
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Elicit, confirm, analyze, document, and manage requirements for client websites
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Develop test cases for ensuring the quality of client websites
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Manage the monthly updates for USPS Melissa Data used on client websites
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Application Business Analyst III
October 2020 - May 2021
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Executed business analysis for Information Services (IS) Health Information Management (HIM) Revenue Cycle Applications team.
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Executed business analysis to ensure efficacy of Epic configurations (i.e., coding validation check rules)
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Created, analyzed, and enhanced process documentation for Application Business Analyst team
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Administered 3M™ 360 Encompass system configuration
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Created, ran, and reviewed reports for patient chart corrections
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Assessed potential duplicate patient records and flag true duplicates for merging
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BNSF Railway
Business Analyst
​June 2019 - April 2020
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Improved financial reporting by $3M through the analysis, improvement, and documentation of the timesheet notification plan to encourage on-time timesheet submissions
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Analyzed and improved PMO change, risk, and issue processes, resulting in quicker approvals and fewer emails
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Developed, updated, verified, and published 235+ pages of in-house PMO reference and training material to increase knowledge and awareness regarding project and resource management processes and guidelines
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Standardized templates and accompanying guides to aid PMs in adjusting to the new PMO framework
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Mouser Electronics
Business Analyst
​June 2016 - May 2019
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Elicited, confirmed, analyzed, documented, and managed requirements for the following projects.
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Responsive redesign of the header and home page across 4 breakpoints, dozens of domains, 3 header types, JavaScript on/off, and 18 languages
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Redesign of the content management system, resulting in consolidated forms, single-sourced content, and an 80% increase in content creation process efficiency
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Localized invoicing in Japan, increasing sales from Japan
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Responsive redesign and standardization of 700+ supplier landing pages, creating a more consistent user experience
Analyzed and documented the following systems to serve as internal bodies of knowledge for future related projects: Translations and the Help Center.
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Project Engineer Senior
​February 2009 - March 2016
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Project Engineer Senior
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Supervised 22 interns across several directorates for the AeroIT summer intern program.
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Retired 800 applications in a server farm, migrating 35% more than planned and completing 2 months early.
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Migrated 350 applications across 5 platforms from old infrastructure to the data center.
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Delivered multiple sessions of the Systems Architecture Fundamentals course for 50 participants.
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Coordinated 150 volunteers for Code Quest.
Information Systems Leadership Development Program Participant
IS&GS CTO Engineering
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Analyzed and reported on a $1.3M budget for the CTO.
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Planned annual 2013 budget to forecast labor and non-labor expenses.
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Published quarterly financial scorecards to demonstrate value-add and highlight at-risk budgets.
IS&GS Information Systems Architect (ISA) Program
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Processed 83 new applications for Qualified architects; and 17 re-certification applications for Advanced and Master architects.
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Managed memberships, mentorships, and communications.
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Planned monthly events.
Enhanced Security Initiative (ESI) Program
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Managed changes, risks, opportunities, and work authorization documents for 6 projects.
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Implemented and managed a lessons learned tool.
Soft
Skills
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Communication (written, verbal, publication, & presentation)
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Listening
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Dedication
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Results-oriented
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Persistence
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Change Enthusiasm
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Eagerness to Learn
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Critical Thinking
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Research
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Leadership
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Employee Development
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Problem Solving
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Troubleshooting
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Emotional Intelligence
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Team-oriented
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Working virtually
Technical
Skills
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Waterfall & Agile Methodologies
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Sprint Demonstrations
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Excel Spreadsheets & Pivot Tables
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Web, User, & Customer Experience
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User Acceptance & Quality Assurance Testing
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Process Analysis & Improvement
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IT Service Management (ITSM)
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Organization & Time Management
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Project Management
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Risk, Issue, & Change Management
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Business & Technical Acumen
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Relational Database Management
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Data Reporting & Visualization (Tableau, Google Analytics)
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Requirements Elicitation & Management
Programming
Languages
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.NET
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ASP.NET
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C#
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CSS
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HTML
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Java
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JSP
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PERL
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PHP
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Power Shell
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SQL
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Unix Shell
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Note: I am not a programmer, but I have a mixture of educational and professional experience with these languages.
BA
Deliverables
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Business Requirements Document (BRD)
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Software Requirements Specification (SRS)
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Requirements Management Plans
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User Stories, Use Cases, Use Case Diagrams
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Requirements Traceability & Verification Matrix
Industries
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Aerospace
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Board Game
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Defense
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e-Commerce
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Electronic Components
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Government
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Healthcare
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Information Technology
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Telecommunication
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Transportation
Tools
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Microsoft Office, Outlook, Project, & Visio
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Microsoft Team Foundation Server (TFS)
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Microsoft Teams
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Microsoft SharePoint
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WordPress
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IBM Rational DOORS
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BMC Remedy Service Management
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ITIL
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Twist
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Trello
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Google Analytics (GA)
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Tableau
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Atlassian Confluence
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Planview Enterprise One Portfolio & Resource Management (PRM)
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CollabNet VersionOne
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Realtime Board
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Epic
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Coding​
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Identity
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Care Everywhere
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3M
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Wix
Education
MS in Information Sciences & Technology (2013)
With a focus on Software Development
BS in Computer & Information Technology (2008)
With a focus on Network Engineering Technology and a Minor in Organizational Leadership & Supervision