RESUME

 
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Professional ​
Summary

I am driven to deliver results through the use of key analysis, organizational, communication, and documentation skills. It is my passion to leverage business analyst, product owner/manager, project manager, and leadership experience with a team-player attitude to add value.

Credentials

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Up Next: IIBA CCBA.

​Experience​

Sedgwick

Business Analyst

May 2021 - present

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Executing business analysis and providing quality assurance for our clients' product recall websites. Projects are multi-million and billion dollar efforts; international; and multilingual.

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  • Elicit, confirm, analyze, document, and manage requirements for client websites

  • Develop test cases for ensuring the quality of client websites

  • Manage the monthly updates for USPS Melissa Data used on client websites

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Franciscan Alliance

Application Business Analyst III

October 2020 - May 2021

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Executed business analysis for Information Services (IS) Health Information Management (HIM) Revenue Cycle Applications team.

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  • Executed business analysis to ensure efficacy of Epic configurations (i.e., coding validation check rules)

  • Created, analyzed, and enhanced process documentation for Application Business Analyst team

  • Administered 3M™ 360 Encompass system configuration

  • Created, ran, and reviewed reports for patient chart corrections

  • Assessed potential duplicate patient records and flag true duplicates for merging

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BNSF Railway
Business Analyst

​June 2019 - April 2020

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  • Improved financial reporting by $3M through the analysis, improvement, and documentation of the timesheet notification plan to encourage on-time timesheet submissions

  • Analyzed and improved PMO change, risk, and issue processes, resulting in quicker approvals and fewer emails

  • Developed, updated, verified, and published 235+ pages of in-house PMO reference and training material to increase knowledge and awareness regarding project and resource management processes and guidelines

  • Standardized templates and accompanying guides to aid PMs in adjusting to the new PMO framework

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Mouser Electronics
Business Analyst

​June 2016 - May 2019

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Elicited, confirmed, analyzed, documented, and managed requirements for the following projects.

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  • Responsive redesign of the header and home page across 4 breakpoints, dozens of domains, 3 header types, JavaScript on/off, and 18 languages

  • Redesign of the content management system, resulting in consolidated forms, single-sourced content, and an 80% increase in content creation process efficiency

  • Localized invoicing in Japan, increasing sales from Japan

  • Responsive redesign and standardization of 700+ supplier landing pages, creating a more consistent user experience

 

Analyzed and documented the following systems to serve as internal bodies of knowledge for future related projects: Translations and the Help Center.

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Lockheed Martin Corporation

Project Engineer Senior
​February 2009 - March 2016

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Project Engineer Senior

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  • Supervised 22 interns across several directorates for the AeroIT summer intern program.

  • Retired 800 applications in a server farm, migrating 35% more than planned and completing 2 months early.

  • Migrated 350 applications across 5 platforms from old infrastructure to the data center.

  • Delivered multiple sessions of the Systems Architecture Fundamentals course for 50 participants.

  • Coordinated 150 volunteers for Code Quest.

 

Information Systems Leadership Development Program Participant

 

IS&GS CTO Engineering

  • Analyzed and reported on a $1.3M budget for the CTO.

  • Planned annual 2013 budget to forecast labor and non-labor expenses.

  • Published quarterly financial scorecards to demonstrate value-add and highlight at-risk budgets.

 

IS&GS Information Systems Architect (ISA) Program

  • Processed 83 new applications for Qualified architects; and 17 re-certification applications for Advanced and Master architects.

  • Managed memberships, mentorships, and communications.

  • Planned monthly events.

 

Enhanced Security Initiative (ESI) Program

  • Managed changes, risks, opportunities, and work authorization documents for 6 projects.

  • Implemented and managed a lessons learned tool.

Soft
Skills

  • Communication (written, verbal, publication, & presentation)

  • Listening

  • Dedication

  • Results-oriented

  • Persistence

  • Change Enthusiasm

  • Eagerness to Learn

  • Critical Thinking

  • Research

  • Leadership

  • Employee Development

  • Problem Solving

  • Troubleshooting

  • Emotional Intelligence

  • Team-oriented

  • Working virtually

Technical 
Skills

  • Waterfall & Agile Methodologies

  • Sprint Demonstrations

  • Excel Spreadsheets & Pivot Tables

  • Web, User, & Customer Experience

  • User Acceptance & Quality Assurance Testing

  • Process Analysis & Improvement

  • IT Service Management (ITSM)

  • Organization & Time Management

  • Project Management

  • Risk, Issue, & Change Management

  • Business & Technical Acumen

  • Relational Database Management

  • Data Reporting & Visualization (Tableau, Google Analytics)

  • Requirements Elicitation & Management

Programming
Languages

  • .NET

  • ASP.NET

  • C#

  • CSS

  • HTML

  • Java

  • JSP

  • PERL

  • PHP

  • Power Shell

  • SQL

  • Unix Shell

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Note: I am not a programmer, but I have a mixture of educational and professional experience with these languages.

BA
Deliverables

  • Business Requirements Document (BRD)

  • Software Requirements Specification (SRS)

  • Requirements Management Plans

  • User Stories, Use Cases, Use Case Diagrams

  • Requirements Traceability & Verification Matrix

Industries

  • Aerospace

  • Board Game

  • Defense

  • e-Commerce

  • Electronic Components

  • Government

  • Healthcare

  • Information Technology

  • Telecommunication

  • Transportation

Tools

  • Microsoft Office, Outlook, Project, & Visio

  • Microsoft Team Foundation Server (TFS)

  • Microsoft Teams

  • Microsoft SharePoint

  • WordPress

  • IBM Rational DOORS

  • BMC Remedy Service Management

  • ITIL

  • Twist

  • Trello

  • Google Analytics (GA)

  • Tableau

  • Atlassian Confluence

  • Planview Enterprise One Portfolio & Resource Management (PRM)

  • CollabNet VersionOne

  • Realtime Board

  • Epic

    • Coding​

    • Identity

    • Care Everywhere

  • 3M

  • Wix

Education

Pennsylvania State University

MS in Information Sciences & Technology (2013)

With a focus on Software Development
 

Purdue University

BS in Computer & Information Technology (2008)

With a focus on Network Engineering Technology and a Minor in Organizational Leadership & Supervision